Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers. We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open and stocked stores to serve our customers and support our associates.
For issues with freshness of our produce, meat, seafood or deli product, we will replace the item or issue a refund within 30 days. The original receipt must be presented to one of our Customer Service associates.
Why are you not taking my return?
Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns for the safety of our customers and associates.
What if my product didn’t meet freshness standards?
We stand by our quality and freshness of food. If your produce, meat, seafood, deli, or prepared food item do not meet our freshness standards, we will replace or refund those items.
What is the time frame when you will start taking returns?
We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.
What are the customer’s benefits for us not accepting returns?
Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.
What if I purchased expired items?
If the product expiration date was before the buy date, we will accept a return, replace the item or issue a refund.